Drone as First Responder

Rapid response, when every second counts

Instant eyes in the sky

Launch immediately. Get there first. Assess remotely. Plan your strategy.

Deploy strategically-positioned DJI Docks

Advanced done-in-a-box tech for mission flexibility

Drones as First Responder

The next chapter in public safety drone programmes

"UK police forces already make around 40,000 drone flights in a year, so operating multiple DFRs in towns and cities will transform the way we react to 999 calls. DFR offers an efficient way of getting the right response to incidents. It will help us deploy resources effectively, support decision-making, and enhance the safety of communities and officers."

National Police Chiefs' Council

Get a head start - from the air

Accelerate incident response

Imagine if the first officer on scene looked a little different than normal.

Imagine responding immediately to a call for help, with eyes on an incident within minutes.

Imagine using instant real-time data for enhanced, remote, and centralised decision-making - anytime, anywhere.

Enter Drones as First Responders.

Remotely deploy pre-positioned, ready-to-fly DJI UAS from docking stations - strategically located on roofs or from the back of vehicles - to reach incidents ahead of human personnel to obtain the tactical advantage.

DFR is a force multiplier for public safety: A powerful tool for police, fire department, search and rescue organisations, and agencies like the Coastguard.

Accelerate your response. Enhance your decision-making. Empower your front-line operations. Protect your community. Keep your staff safe.

Get a head start - from the air

Transform how you see, assess, and react to an emergency

Benefits of the DFR workflow

  • 24/7 response

    All-weather drones charge in their docking stations, ready to deploy at any time around the clock - because dealing with emergencies isn’t only a 9 ‘til 5 job.

  • Get to the scene: First and fast

    Strategically-placed Docks reach the scene of an incident within minutes of a 999 call, providing instant eyes in the sky. DJI Dock 3 drones can reach a designated point 1km away in 100 seconds!

  • Enhanced situational awareness

    The drone is first on scene and relays real-time footage to commanding officers. Safely assess the incident from a remote vantage point and shape your response: Understand the situation, allocate appropriate resources, identify threats, and coordinate routes

  • Extended range

    Leverage BVLOS permissions to control the drone remotely. Cover a wider geographic area for a dynamic response across multiple incident zones. Track targets from a far, extend operational flexibility, and oversee a fleet of drones from a centralised control centre.

  • Versatile data for every scenario

    Capture the data you need. DJI Dock solutions offer thermal, visual, zoom, object tracking, and AI recognition. Stream live for real-time decision-making, then utilise the DJI Dock’s secure and automatic data offload for post-incident review, evidence, and prosecution.

  • Cut costs. Increase success

    Public safety budgets are tight. Utilise DFR to cut costs. Maximise coverage with fewer assets. Minimise manual drone deployment, on-site pilots, and helicopter call-outs. Automated launches, remote operations, and faster incident assessment lower fuel use, personnel hours, and resources.

DFR will play a massive role

View from the frontline

"Looking to the future, there is no doubt that a drone-in-a-box and Drone as First Responder will play a massive role in emergency services operations. It will be a fantastic tool to help keep our public safe."

Police Sergeant Chris Linzey, Devon and Cornwall Police
DFR will play a massive role

DFR in action

Case studies

How DFR transforms public safety operations

Eyes in the sky

RTCs

DFR provides rapid aerial assessment, helping identify casualties, hazards, and congestion before responders arrive.

Fires

Thermal imaging locates hotspots and fire spread, supporting safer and more informed firefighting strategies.

Public disturbances

Maintain a situational overview and determine whether an individual poses a threat without deploying officers into a dangerous situation.

Developing a DFR programme

How to scale your operations

Unlock remote operations with DJI Dock 3 and FlightHub 2

End-to-end automated workflow for DFR

DJI Dock 3 and DJI FlightHub 2 provide a powerful end-to-end tool for DFR operations - and heliguy™ can help you integrate this solution into your workflows.

  • Round-the-clock deployment: Fully-automated operations from weather-resistant stations. Fly for 54 minutes, launch in 10 seconds, reach a designated point 1km away in 100 seconds, and recharge in less than 30 minutes.

  • Versatile data collection: Pair with M4D drone with mapping and visual zoom cameras, and laser rangefinder; or the M4TD with visual, RGB zoom, thermal, and night vision capabilities, and laser rangefinder.  

  • Flexible deployment options: Supports vehicle-mounted deployment (including dual Dock operations), or use with the D-RTK 3 Relauy on rooftops to enhance signal quality in urban environments.

  • AI Tools: FlightHub 2’s Virtual cockpit supports real-time AI recognition of people, vehicles, and boats; use SmartTrack to follow subjects; and deploy FlyTo tasks to reach a scene quickly.

  • Remote operations: Remotely plan missions, monitor live drone feeds, and manage fleets in real-time - all from a secure cloud-based platform. 

  • Secure data: Benefit from a robust data-security infrastructure.

View DJI Dock 3

Advanced drone tech for DFR

Empower automated and remote response

Data security

Keep sensitive information secure

DJI Dock 3 and FlightHub 2 enable public safety teams to scale DFR capabilities - all while meeting data security and compliance standards.

  • Secure operations: DJI Dock 3/DJI M4D Series are equipped with a suite of safety mechanisms, including Local Data Mode to keep your device offline; media data encryption; communication security; and log export encryption.

  • ISO/IEC certified: DJI FlightHub 2 uploads, stores, and manages data on Amazon Web Services (AWS) cloud servers, which are ISO/IEC 27001 certified, ensuring secure and compliant data processing.

  • Custom Permissions: FlightHub 2 has upgraded its permission management, allowing users to configure management permissions according to actual needs.

DJI FlightHub 2 On-premises: heliguy™ is FlightHub 2 On-premises certified, helping you integrate it to ensure the integrity of your DFR data providing an additional layer of security, and ensuring you have complete ownership of your data. No internent dependeency, no third-party data transfer. You control everything, from user permissions to flight data storage.

How DJI drone data is protected
Data security

heliguy™: Trusted by 100+ blue light agencies

We are proud to support our public safety heroes, offering supply, consultancy, dedicated emergency services training, and regulatory assistance.

heliguy™: Your DFR drone partner

Leverage our in-house infrastructure to build your public safety drone programme

Tailored consultancy

We’re an experienced public safety provider, with dedicated account managers. Our team will help you identify the most suitable platforms, sensors, and workflows for your operations, ensuring your UAS programme is efficient and compliant.

Dedicated public safety training

heliguy™ provides dedicated training for emergency services, equipping public safety personnel with the skills to deploy drones effectively. Courses focus on life-saving operations, mission-critical situational awareness, and safe, compliant flying — helping your team protect the communities you serve.

DJI Dock partner

A drone-in-a-box is an essential tool for DFR - so we’ve invested in our staffing infrastructure to support your DJI Dock operations. Our Dock provision includes trials and demos, supply and swap-outs, DJI-accreted technicians for troubleshooting and in-house repairs, solutions engineers, and regulatory experts to support every step of your Dock journey.

Start and scale your DFR programme

Reach out to heliguy™, your public safety partner